Welcome to Arte Voyages ("Arte Voyages", "we", "our", or "us"). We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you visit our website, contact us, or use our travel planning and destination management services. By accessing our website or engaging our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Arte Voyages is a luxury Destination Management Company specialising in bespoke travel experiences across India and the Indian subcontinent.
Arte Voyages LLP
1602, SG Benefit, Govindpuram, Ghaziabad
Email: info@artevoyages.com
Phone: +91 99 71 33 90 88
Website: www.artevoyages.com
2. Information We Collect
We may collect the following personal information depending on the services you request:
Personal Information: full name, email address, telephone number, postal address, nationality, passport information (only where necessary), date of birth, emergency contact details.
Travel Information: travel dates, destinations, hotel preferences, dietary requirements, accessibility requirements, flight information, visa requirements, special requests.
Business Information: if you are a travel agency, corporate client, or business partner, we may collect your company name, business contact details, and billing information.
Technical Information: when you visit our website, we may automatically collect your IP address, browser type, device information, pages visited, website usage analytics, and cookies/similar technologies.
3. How We Use Your Information
- Prepare travel proposals and quotations.
- Design personalised itineraries.
- Process bookings and reservations.
- Coordinate with hotels, airlines, transport providers, guides, and other travel partners.
- Respond to enquiries.
- Process payments and issue invoices.
- Provide customer support.
- Improve our website and services.
- Comply with legal and regulatory obligations.
- Send newsletters and promotional communications where you have provided your consent.
4. Legal Basis for Processing
Where applicable, we process personal information based on your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests — provided these do not override your rights.
5. Sharing Your Information
To provide our services, we may share your information with trusted third parties, including hotels and accommodation providers, airlines and transport operators, local guides and activity/experience providers, visa and insurance partners, payment service providers, and government authorities where required by law.
We do not sell or rent your personal information to third parties.
6. International Transfers
As an international travel company, your information may be transferred to countries where your travel arrangements are being made. We take reasonable steps to ensure that such transfers are protected through appropriate contractual and organisational safeguards.
7. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure. While no online system is completely secure, we continuously work to maintain a high level of data security.
8. Data Retention
We retain your personal information only for as long as necessary to provide our services, meet legal and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Subject to applicable law, you may have the right to access your personal information, correct inaccurate information, request deletion of your personal data, withdraw consent where processing is based on consent, object to certain processing activities, and request a copy of your personal data. To exercise these rights, please contact us using the details above.
10. reCAPTCHA & Cookies
Our website uses cookies and browser local storage to improve your browsing experience, remember your theme and language preference, analyse website performance, and personalise content. Our contact forms are protected by Google reCAPTCHA to prevent automated spam submissions; use of reCAPTCHA is subject to Google's own Privacy Policy and Terms of Service. You may manage your cookie preferences through your browser settings.
11. Children's Privacy
Our services are not intended for children without the involvement of a parent or legal guardian. Where travel arrangements involve minors, personal information will be collected only as necessary to provide the requested services.
12. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technology. The revised version will be posted on this page with an updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please write to us at info@artevoyages.com or call +91 99 71 33 90 88.